Brittney is a seasoned healthcare operations executive with over 15 years of experience leading enterprise-level transformation across complex care environments. Known for building and scaling high-performing operational infrastructures, she drives seamless patient journeys from initial access through care delivery and reimbursement.
Her expertise spans telehealth, payer, provider, and population health organizations, where she partners with executive leadership to align operational strategy with business objectives. Brittney has a proven track record of delivering measurable results, including significantly improving patient satisfaction (from 63% to 92%) and reducing wait times to under 30 seconds, while enhancing efficiency and scalability across the organization.
With a strong focus on performance, access, and experience, Brittney specializes in optimizing patient operations, revenue cycle strategy, and workforce design. She is recognized for her ability to navigate regulatory complexity, implement data-driven performance frameworks, and lead large-scale organizational transformation initiatives.
Through her work, Brittney helps organizations build sustainable, patient-centered systems that improve access, strengthen operational performance, and support long-term growth without compromising quality.
Dominiquea Trotter is a strategic People & Culture executive and trusted advisor with over 20 years of experience helping organizations scale, transform, and perform at their highest level. With a Master’s degree in Organizational Development & Change and certifications as a Life and Executive Coach, she brings a powerful blend of business acumen, human insight, and results-driven strategy to every engagement.
Dominiquea has led HR strategy across high-growth startups and complex global organizations in healthcare, biotech, and technology. She partners closely with executive teams to align people strategies with business goals and is known for building scalable HR infrastructure, strengthening leadership capability, and delivering measurable results—including improved retention, increased leadership effectiveness, and multimillion-dollar cost efficiencies.
Through her consulting work, Dominiquea helps organizations navigate change, elevate their people practices, and build high-performing, values-driven cultures. Her approach is both strategic and hands-on, enabling leaders to move quickly from insight to action while creating sustainable systems that support long-term growth.
Kristin is a strategic operations consultant and advisor with over a decade of experience contributing to organizational transformation across behavioral health, nonprofit, and financial services environments. Through systems-level thinking and a hands-on approach, she partners with executive leadership to build operational infrastructure that is both efficient and values-aligned.
Her expertise spans behavioral health, social enterprise, and management consulting, where she has supported organizations in developing strategy, designing payment and finance models, and managing complex partnerships. Kristin has worked with executives to establish performance metrics, operational standards, and team structures that scale across accounting, revenue cycle, credentialing, compliance, and value-based care functions.
With deep experience in process improvement, stakeholder alignment, and equitable access, Kristin specializes in business process design, risk consulting, and program development. She brings a unique perspective shaped by her background in internal audit and compliance with a global consulting firm, as well as direct experience in behavioral health operations and community-centered work.
Through her consulting work, Kristin helps organizations at the intersection of healthcare and social impact and aims to build sustainable operational systems that advance mission-driven outcomes without sacrificing performance or accountability.
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